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Communication

Learning Materials

After you get up to speed on the foundations of Ad Tech, you'll start interacting directly with external clients and internal stakeholders.  Watch the videos below and understand what information to include when creating a support ticket.

Email Etiquette

Understand how to plan and write professional emails so your audience knows exactly what you need.

Using Slack

Get the most out of Slack and keep everything from channels to direct messages organized.

Customer Support Email Tips

Learn how to effectively communicate with customers when responding to issues.

Creating an Issue Ticket

When creating an issue ticket for the support team, it's important to include all of the relevant details so your ticket can be prioritized accordingly. Use the sample template below when reaching out to the support team.

Name:

Email:

Region:

Advertiser/Client:

Revenue Impact:

Priority Level:

Issue Description:

Steps to Reproduce:

Link to affected campaign or creatives:

Communication Self-Assessment

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